Refund Policy
You can ask for a full refund within 14 days of any payment, for any reason.
Draft pending legal review
14-day refunds
You can ask for a full refund within 14 days of any payment: a new subscription, a renewal or added seats. You do not need to give a reason.
After 14 days, payments are not refundable, except where the law gives you a right to a refund. Paddle.com, as Merchant of Record, handles any such rights that apply to your purchase.
How to ask
Email support@nubestack.com from the address you bought with, or use the link in your Paddle receipt. Paddle.com, our reseller and Merchant of Record, returns the money to the payment method you used.
What a refund changes
- A refund of a new subscription or a renewal also cancels the subscription, so it does not renew. The licenses that payment paid for stop working, including license files issued for offline machines, which are added to the revocation list distributed with the apps.
- A refund of added seats removes that number of seats from the subscription. Your other seats keep working.
Cancelling and reducing seats
You can cancel at any time to stop future renewals. You keep access until the end of the period already paid for. Seat reductions take effect at your next renewal and do not generate a credit.
Try it first
Every product has a free trial, without a card or an account, so you can check that it fits your needs before you pay.
Contact
Billing questions: support@nubestack.com.